Complaint Assistance
Help record and guide your concerns with proper documentation.
Member Support & Grievance
Stop Scams. Get Support.
Report concerns, get guidance and stay safe in the virtual asset ecosystem.
What We Offer
How We Help
Practical support for a safer and more informed virtual asset community.
Scam & Fraud Guidance
Learn how to identify scams and protect yourself.
AML/CFT Awareness
Educational resources on KYC, source of funds and responsible participation.
Regulatory Referral
We guide you to the relevant authorities when required (e.g. PVARA).
Submit a Complaint
Your information is treated with strict confidentiality.
How Your Case Is Handled
1. Submitted
You submit your concern.
2. Review
Our team reviews your case.
3. Guidance / Referral
We provide guidance or refer to the relevant authority if needed.
4. Closed
You will be notified once the case is closed.
Important Notice
VAAP is an industry association. We provide support, guidance and complaint facilitation for our members and virtual asset users.
We do not have regulatory, investigative or enforcement powers. Matters involving unlicensed providers, fraud, or regulatory violations may be referred to PVARA or other competent authorities.
Track Your Case
Enter your case reference number to check the latest status.
Helpful Resources
Stay informed. Stay safe.
AML/CFT Basics
Understand KYC, source of funds and your responsibilities.
Read GuideStay Safe from Scams
Learn to identify fraud and phishing attempts.
Read GuideWallet Security
Best practices for securing your digital assets.
Read GuideFrequently Asked Questions
View All FAQsNo. VAAP is an industry Alliance. We provide support, guidance and complaint facilitation, but we do not have regulatory, investigative or enforcement powers. Where needed, matters are referred to PVARA or other competent authorities.
